Shipping & Delivery

DELIVERY BY DHL

After a package has been sent you will receive a track and trace code. The order is offered to you 1x. If you are not at home, DHL can choose to offer the package to your neighbors. In that case you will receive a notification in your letterbox. If DHL does not deliver the package to the neighbors, the package will be delivered to a DHL collection point where the package can be collected for 7 days. Balmer Cosmetics cannot influence whether and to which neighbors your package is offered. If the order is not delivered or picked up, the package will be returned to Balmer Cosmetics. We will then contact you by email.

Longer delivery time with manual transfer

Do you pay by manual transfer? Then it can take up to 2 working days before we receive the payment. We send the products when we have received the payment. Are you a business customer or have you entered a company name as a consumer in the ordering process? Then you have to place the order before 17:00 to have it delivered the next day.

Shipping costs

For orders under € 40, the shipping costs in the Netherlands are: € 5.95. The shipping rate for Belgium for an order under € 40 is € 8.95. Orders are delivered FREE of charge in the Netherlands and in Belgium from € 40. It is not possible to have a package sent to a PO box.

Evening delivery

We offer the possibility for consumers to have the order delivered in the evening. Ideal if you work during the day. The shipping costs are € 5.95 for orders under € 40. For orders over € 40, evening delivery is free. The evening delivery takes place from Monday to Friday. If you choose evening delivery on Friday, evening delivery will take place on Monday. The order is offered to you 1x. If you are not at home, DHL can choose to offer the package to your neighbors. In that case you will receive a notification in your letterbox. If DHL does not deliver the package to the neighbors, the package will be delivered to a DHL Collection Point where the package can be collected for 7 days. Balmer Cosmetics cannot influence whether and to which neighbors your package is offered. If the order is not delivered or picked up, the package will be returned to Balmer Cosmetics. We will then contact you by email.

Delivery at a DHL Service Point

When you have entered your details when completing your order, you can choose from the nearest collection points. When you enter your zip code, an ontion will appear to select the nearest DHL Service Point in your area. This only applies to the Netherlands and Belgium! You will receive a message when the package has arrived at the collection point, so that you can pick it up at the desired time. So you don't have to wait at home anymore! The package will remain for 5 working days. If you do not collect it within 5 working days, the package will be returned to Balmer Cosmetics. If this occurs, please contact our customer service for an appronriate solution. This can be done via beautycare@johnbeerens.com or by telephone. The costs for delivery at a DHL Service Point are € 3.95. Free shipping on orders over € 40.

Collect your order

Would you rather come and collect your order yourself? Which can! You can find our pick-up point in Eindhoven, at Ir. Kalffstraat 81, 5617BK in Eindhoven.

DELIVERY TIMES NETHERLANDS AND ABROAD

We ship orders Monday to Friday. Below you can find the delivery time per order:

Netherlands*

Do you not live in the Netherlands? We also ship throughout Eurone! Within Eurone, the order is shipped via DHL Euronlus. This is a guaranteed and fast worldwide delivery. For Belgium, a delivery time of 1 to 2 working days applies. Other countries also have different delivery times varying between 2 and 5 working days. Below you will find the delivery schedule for Belgium. 

* Our indication regarding the delivery time may deviate due to circumstances in exceptional situations.