Returns and Exchanges

EXCHANGE

You want to exchange an item, because you prefer to receive another item that you have seen? No problem, this can be done within 14 days after receipt of your order. Let us know directly by email at customerservice@balmercosmetics.nl. It may be that the costs for returning your order must be paid depending on the products you have ordered.

RETURNS

You can return it within 14 days after receiving the order via our return form or let us know by e-mail at customerservice@balmercosmetics.nl. You must be in possession of your proof of purchase for this. Please note that any return costs for returning your order must be paid by yourself and depend on the weight of the order and the carrier.

REFUND PERIOD

The aim is to refund the purchase amount within 3 working days after receipt of the order. Please keep in mind that your account details must be known to us, otherwise the refund will take longer.